The Benin Electricity Distribution Company (BEDC) has handed out 20 free electricity meters to customers with complaints bordering on estimated billings.
The initiative according to the Disco is part of activities to mark customers service week with a view to resolving all customers complaints in it’s franchise States of Edo, Delta, Ondo and Ekiti.
The Managing Director and Chief Executive Officer of BEDC, Dr. Henry Ajagbawa, who flagged off the customers’ service week on Thursday said the move “is a global event geared towards recognising the importance of customers in any trade activity”.
Represented by the company’s Head, Human Capital Management, Dr. Obinna Obi, Ajagbawa also stated that the event was geared toward knowing the demands of customers for better service delivery.
On her part, the Head, Customer Service Department, Mrs. Imoghome Umakhihe, disclosed that the company has commenced the distribution of meters under the Meter Asset Provider (MAP).
Umakhihe noted that under MAP, customers would have to visit BEDC website to register and pay after which they would be metered within 10 days.
According to her, “today, we are celebrating the services of our staff and appreciating our customers because they are key to everything we do here.
“So far, today we have received and treated complaints from 200 customers.
“Customers with estimated billing issues would be resolved and the first 20 customers would get free meters and we are fast tracking the installation of those free meters today”, she added.
