SERVICOM urges synergy among MDAs to breach service gaps

Blueprint Whatsapp

National Coordinator Service Compact with all Nigerians (SERVICOM Presidency) Mrs Nnenna Akajemeli has asked for collaboration amongst stakeholders, including key public officers of government established agencies and  Civil Society Organisations (CSOs), to enhance service delivery to Nigerians.

Akajemeli made the call Tuesday in Abuja  at a one-day stakeholders’ forum organised by the SERVICOM, for directors of reforms, media officers and public relations officers of Ministries, Departments and Agencies (MDAs).

It was themed ‘Strategic engagement of citizens, government and the media for optimal realisation of good governance.’

She said  the objective of the forum was to create synergy among agencies, especially media, PROs, CSOs to enhance/project SERVICOM services and to get feedbacks from the public.

 “We are here to sensitize the forum on the activities of SERVICOM in all the MDAs as one stick of broom cannot sweep the floor well, that’s why we are here to synergize to drive service improvement in Nigeria.

 “We want to network with the PROs of the MDAs, we want to network with the different organisations, to collaborate, we want to spread the message to enhance our services. So having said that, we are here to create synergy between us and the MDAs,” Akajemeli said.

 In his remarks, Executive Vice-Chair of the Aig-Imoukhuede Foundation Mrs Ofovwe Aig- Imoukhuede said achieving the mandate of SERVICOM, “is in dire need of synergy among citizens. And the mandate of SERVICOM, is to ensure that MDAs continually deliver quality services to the citizens.”

 Represented by the Director Programmes of the Foundation, Chioma Njoku, she said: “This is by making it a very strategic agency of government which should be closer to the people to feel their pulse and feedback on the services received.”

 Mrs Jummai Abdullahi in her paper presentation tittled, ‘Citizens Focused Service Delivery for Good Governance’, explained that the primary purpose of government was to improve quality of living for citizens.

She further said public service “is the only contact that most people have with the government, hence the call for collaboration was imperative.”

Also speaking, the National Coordinator of Nigeria Open Government Partnership (OGP), Dr. Gloria Ahmed, called on civil servants to play their role in ensuring that government becomes more transparent, accountable and responsive to the citizenry.