NCC holds 40th town hall meeting in Gombe

Nigeria Communication Commission (NCC) has commenced its 40th edition of consumers’ town hall meeting with the developed series of initiatives aimed at empowering consumers with appropriate information and education that will ensure their rights; privileges and interest are adequately protected.
Director, Consumer Affairs Bureau of the Commission, Mrs.
Felicia Chulam, who was represented by her Deputy, Alhaji Ismail Adedigba, disclosed this during the town hall meeting in Billiri local government area of the state.
She said that consumer information and education was identified by the commission as one of the most costeffective mechanism that provides and guarantees consumer empowerment and education.
“Besides serving as a proactive way of protecting consumers from making wrong choices, it also serves as a preventive measure that protects consumers from being exploited and against fraud”, she said.
She added that some of the initiatives include organising outreach programmes such as Telecom Consumer Parliament, Consumer Outreach Programme and Town Hall meetings.
Also speaking Deputy Director, Consumer Affairs Bureau, Alhaji Ismail Adedigba, said the programme was to enable a tripartite meeting of regulators, operators and consumers with a view to resolving pressing consumer issues with respect to provision of telcom service.
He said that the commission has taken appropriate steps to in order to address major complaints from consumers.
According to him, some of the steps were the development of 2442 DND short code to solve unsolicited text message and calls; issuance of direction to service on Data Roll to enable consumers to roll over unused data for a period of one to seven days depending on data plan with effect from June 26, 2018.
Jide Abdul’azeez, Chairman Wheel of hope, consumer advocacy Group Abuja, also expressed the need for the conferences, seminars, workshops and town hall meetings to be conducted by the service providers to compliment the NCC effort.
According to him, this is provoking deep thought for consumers about the advantage of service outreach initiatives being delivered for their own benefits.
Cross section of the network providers has assured to comply with all the directives and assured to provide effective service delivery for their respective customers in the country