Many subscribers of MTN who woke up to the discovery of the debt disappearance on Saturday expressed excitement as they thanked MTN for “cancelling” their debts. However, it’s disheartening to note the great financial breakdown as many Nigerians are heavily indebted due to the credit facilities from the network service provider.
MTN network system glitch controversy refers to an incident where the telecommunications company faces disruptions and issues with their network services. Such glitches can result in network outages, call drops, slow data connections, and other service disruptions for MTN customers.
Network glitches can be caused by a variety of factors, including technical issues, software bugs, equipment failures, or unforeseen events. When these glitches occur on a wide scale and impact a significant number of users, it can lead to public dissatisfaction and controversies.
Furthermore, as many Nigerians come to the discovery that the network provider was disrupted which is due to technical problem, MTN Nigeria, despite recent technical glitches, has a robust financial profile. Real-time data; the company has high earnings quality, with free cash flow exceeding net income. This solid financial footing allows MTN Nigeria to weather unexpected challenges, such as the recent system malfunction.
While some Nigerians are sceptical about the next action that will be taken by MTN to retract it steps in resolving this major issue and restoring its financial status, hopes were high that the network will take distinct action to also keep its credibility and wisely retain its costumers.
In conclusion, with the existence of competitive networks available to users, the tendencies of reductions in consumer loyalty to MTN network maybe inevitable. This technical problem may cause reduction in patronage, as MTN being a giant in the telecommunications industry has been experiencing accelerating revenue growth and yields a high return on investment.
Delight E Gamaliel
Mass Communications Department,
University of Maiduguri,
Borno state
