Outage chaos at Instagram appears to be continuing into a second day, despite the social media platform saying the issues have been fixed.
As of Tuesday morning, multiple Instagram users are still complaining that they’ve been ‘suspended’ from their account for no good reason.
This is despite Instagram claiming at 22:00 GMT on Monday night, more than 10 hours ago, that the problem had been resolved.
‘We’ve resolved this bug now – it was causing people in different parts of the world to have issues accessing their accounts and caused a temporary change for some in number of followers. Sorry!’ Instagram posted to Twitter.
The fact the bug is still having an effect on Instagram users suggests the platform is yet to properly fix it at all.
Several Instagram users reported their accounts being suspended because they ‘didn’t follow its community guidelines’.
Others said they’d been losing followers, potentially due to suspended accounts being removed from their follower counts.
Many users who were affected got a message from Instagram saying: ‘We suspended your account on October 31, 2022.
‘There are 30 days remaining to disagree with this decision. Your account doesn’t follow our Community Guidelines.’
Those who clicked to appeal against the suspension were then presented with a mysterious black screen with a loading circle.
Just after 14:00 GMT on Monday, Instagram tweeted: ‘We’re aware that some of you are having issues accessing your Instagram account. We’re looking into it and apologize for the inconvenience.’
According to DownDetector, the issues were resolved by 17:00 GMT, nearly four hours after they’d started, although Instagram didn’t announce the ‘bug’ had been fixed for another five hours.
Many users took to Twitter to discuss the problems they had been encountering.
Instagram is one of several platforms owned by Meta, the firm owned by Mark Zuckerberg, along with WhatsApp and Facebook.
Only last week, WhatsApp experienced a two-hour outage that left users globally unable to send or receive messages.
