The permanent secretary, Federal Ministry of Power, Mr. Temitope Fashedemi, has urged the staff to change their attitude to work and improve on their interpersonal relationships.
Fashedemi, who gave the charge Friday in Abuja at the 2022 Customer Service commemoration week organised by the Reform Coordination and Service Improvement Department of the ministry, said the highest quality of customer service must be the personal goal of every employee in the ministry.
Represented by the director, Human Resources Management, Deaconess Victoria Adeosun, Fashedemi said: “It is of note that most successful organizations are those that display a strong commitment to customer satisfaction. Over the years, many ministries, departments and agencies as well as companies across Nigeria and around the world are celebrating customer service week. This ministry of power is not an exemption.
“Corporate organizations including MDAs usually perform a better job of providing high quality services by listening to their employees and empowering them with the opportunity to make a difference. Customer service professionals walk in the front line where the organization meets its customers with responsive policies, procedures and simple courtesy.
“Customer service professionals and all staff can go a long way towards ensuring customer satisfaction. Eliciting the next round of changing perceptions about the organization, the highest quality of customer service must be the personal goal of every employee in this ministry.
“It is on this note that I charge you all to change your attitude towards your work, improve on interpersonal relationships, which will in turn contribute greatly to the achievements of the overall objective of the ministry of power.”
Earlier, the director, Reform Coordination and Service Improvement, Mrs. Titilayo Agbeyan, said the customers’ service week was organised to increase the commitment of both the service takers and providers.
