Governor of Lagos state, Mr. Babatunde Fashola (SAN) and the President of Microsoft International, Jean–Philippe Courtois, recently in Lagos firmed up the memorandum of understanding (MoU) signed last year at Redmond, Seattle in the US, over e-governance and other initiatives to enable the state become technological driven.
Under the MoU, Microsoft is to provide the state with the best of breed innovations such as cloud computing, citizens’ relationship management, social health insurance platform, government dashboard and other productivity tools that will help in education, health, budget, finance, physical planning, transportation, and tax collection.
Lagos state is taking advantage of all the innovative applications of the technology giant to help the state in establishing an e-governance platform towards improving service delivery by using platforms such as e-mail, SMS, internet and other mobile applications.
Microsoft president, who was on his maiden visit to the country, said he was motivated by the level of commitment demonstrated by the Lagos state government in readiness to turn the state around within a short period of time to an e- driven state.
Sharing the progress made so far on the MoU, the governor said in respect of the Citizens’ Relationship Management (CRM), the state has deployed two functionalities on cloud services which will be moved to a private cloud with Dimension Data.
He said the two modules are CRM’s enquiries/complaints and frequently asked questions (FAQ). According to him, they are systems that allow citizens reach the government through short message service (SMS) and designated call numbers similar to the 767 and emails. He promised that that the two functionalities would go public next month.
