The National Coordinator /CEO SERVICOM Mrs Nnenna Akajemeli has said that SERVICOM is deploying synergy to drive the service delivery improvements processes in the ongoing Open Government Partnership Initiatives of the federal government.
Mrs Akajemeli stated this when she recently paid an advocacy visit to the Honourable Minister of Health Dr. Osagie Ehanire, in Abuja.
The National Coordinator stated that if we must have improvements in service delivery processes in Nigeria through the Open Government Partnership initiatives, we must deploy synergy through collaborative measures that would be of mutual benefits to the service providers and the service takers in all MDAs.
In a press release issued by the Public Awareness Manager SERVICOM Henrietta Okokon, she said that through the standards set up in the various MDAs that are measurable and entrenched in the service charters in the various service windows , this would culminate into inclusivity and improvements in the quality of our services rendered to Nigerian Citizens across board.
The Coordinator informed the Honourable Minister that part of SERVICOM’s mandate is to formulate, implement, and regularly monitor progress in our various MDAs, through the service delivery charters of these MDAs by carrying out independent surveys of the services provided to the citizens by these MDAs by measuring standards and publicizing the results to keep citizens fully informed.
Akajemeli, intimated the Minister of the role SERVICOM played after a careful study and review of NAP 1, SERVICOM she said, “discovered that the underlying goal of Mr. President’s commitment under the OGP initiative was to offer service delivery improvements to the people of Nigeria. This falls squarely within the SERVICOM mandate, consequently making the improved service delivery thematic area of commitment 15 and 16 to be included in NAP 11 with SERVICOM, as a lead Agency with an implementation period of 2 years, which is 2019 to 2022 respectively.
“Through this initiatives, we are going to showcase the business of the government with MDAs, by heightening public awareness on the success stories of the achievements and progress attained in these pilot MDAs in which the Federal Ministry of Health is one,” she stated.
The SERVICOM boss further said that for the OGP initiatives to succeed, the way forward is to have a full buy in by key public bureaucrats, high synergy with development agencies and partners and implantation of the revised standards in service charters by MDAs by adopting the four principles of the OGP, which are Transparency, Accountability, Citizen participation, Technology and innovation,
The Coordinator, called for institutionalization of SERVICOM as a cadre in MDAs which will positively give MSU’s staff the zeal to embrace and drive the initiative effectively, as well as an enactment of a legislative instruments to back the Improved Service Delivery Initiatives ( ISDI), and massive citizens/ customer s awareness campaigns to demand for quality service delivery as a right.
