The resolution of 15,077 cases within six months by the Public Complaints Commission (PCC) is quite a commendable feat. The stride is indicative of the fact that there is greater public awareness on the essence, viability and cost-effectiveness of the federal government’s ombudsman as an Alternative Dispute Resolution (ADR) mechanism.
The Chief Commissioner of the agency, Bashir Abubakar, made the revelation during a media briefing in Abuja Tuesday. He announced a comprehensive reform agenda to reposition the institution as a cornerstone of administrative justice and democratic governance in Nigeria. Abubakar outlined the commission’s renewed focus on ensuring access to administrative justice—a right he described as fundamental to Nigeria’s democratic framework.
He said, “Public engagement has seen a significant uptick, with the commission receiving 64,967 complaints nationwide between October 2024 and March 2025—of which 15,077 have been resolved, marking a 23.19 per cent resolution rate. Our media partners are crucial in amplifying awareness. We want every citizen to know they have a trusted ally in the PCC”.
He warned that denying citizens access to administrative justice will have severe repercussions on peace and stability in Nigeria, emphasising the need for impartial redress mechanisms to resolve grievances against public and private institutions.
Abubakar lauded the media for its critical role in democracy and nation-building, reiterating the PCC’s commitment to transparency, accountability, and enhanced public service delivery.
He cited the United Nations Resolution 77/224, which urges member states to strengthen ombudsman institutions, and affirmed that the PCC is aligning itself with global standards to serve Nigerians better.
Expressing his gratitude, the chief commissioner acknowledged the support of President Bola Ahmed Tinubu, the National Assembly leadership, and various legislative committees.
“This year’s improved budgetary allocation will address longstanding challenges that have hindered our effectiveness. Nigerians will now witness a more responsive and efficient commission,” he said.
Abubakar emphasised the importance of discipline and ethical conduct, noting that two staff members were recently dismissed for unauthorised disclosure of confidential information.
He added that comprehensive capacity-building programmes are underway to enhance professionalism and ensure the workforce meets global Ombudsman standards. Plans to clear outstanding arrears and entitlements for staff are also part of the strategy to boost morale and service delivery.
Reflecting on past challenges, Abubakar recalled that the commission suffered from strained relations between management and staff unions before his administration, which once led to a three-week industrial action. However, improved communication and effective conflict resolution have since restored harmony in the workplace.
The PCC embraces digital innovations to modernise its operations, reduce complaint resolution times, and enhance transparency. “We aim to set new standards in administrative justice delivery through ICT solutions,” he stated.
Abubakar said that to bolster its operations further, the PCC is finalising plans to engage respected Senior Advocates of Nigeria and other prominent legal practitioners across the six geopolitical zones to offer pro bono services. The commission also enhances collaboration with federal, state, and private stakeholders to streamline service delivery.
Additionally, Abubakar announced the creation of an External Support Unit within the commission’s management structure. This unit is designed to secure funding and support from international organisations and NGOs, which he said would help reduce financial pressure on the government while promoting infrastructural and professional development.
With the PCC’s 50th anniversary approaching in October 2025, the chief commissioner reaffirmed the institution’s resolve to transform into a model of democratic accountability.
“Despite past challenges, our progress has been promising. We remain committed to transforming this institution into a beacon of justice and equity. We call on all Nigerians to join us in this mission,” he said.
While Blueprint acknowledges the efforts of the PCC in resolving a record 15,077 cases in barely six months, which is no mean achievement, we deem it expedient to draw attention to the fact that more is still desirable, especially in its public awareness campaign.
Its establishment law, the Public Complaints Commission Act 1975, vests the agency with wide powers to inquire into complaints by members of the public concerning the administrative action of any public authority and companies or their officials.
The commission is also mandated to investigate and resolve any form of injustice arising from administrative errors, abuse of power and office by government officials or private establishments in Nigeria.
Beyond actualising redress, the PCC also plays an increasingly crucial role in enhancing public administration as it meticulously reviews and recommends improvements to laws, procedures, practices, rules, regulations, and the standard conduct of officials, as outlined in the Act, CAP 37 LFN 2004.
Unfortunately, the plethora of cases of violation of workers’ rights, particularly by multi-national companies operating in the country, has remained largely unaddressed. It, therefore, behooves the PCC to up its ante by expanding its searchlight to all segments of Nigeria’s socio-economic and political sphere with a view to ensuring justice for all aggrieved persons and institutions.