By Amaechi Okwara
Asaba
The Central Bank of Nigeria (CBN) yesterday lamented the non-challant attitude of some new generation banks to the plights of their customers anytime they lodge complaints.
CBN however appealed to customers with genuine complaints not to hesitate to register such at the Customer Protection Department (CPD) of the apex bank, if their banks refused to answers after two weeks, for appropriate sanctioning.
Director, Corporate Communications, Ibrahim Mu’azu who stated this in Asaba, Delta state at the CBN’s stakeholders’ engagement sensitization programme said such complaints would be treated as sacrosanct if properly channelled.
He revealed eight basic security features of genuine banknotes, especially those of the commemorative centenary N100 note to include, the see through coconut feature located on the front of the note’s
left corner.
The Director, supported by the Branch Controller Asaba, Dame Elizabeth Oyibo Agu, who was represented by the Acting Branch Controller, Ikeghagu Hyncinth Chukwudi said cluster meetings and
sensitization fairs, would be organized from time to time to educate customers on their rights and privileges.
In their separate remarks, the three Directors, Sola Agboola, Osita Nwadisuli and Vincent Uranti, who lectured hundreds of participants on Payments Systems and Consumer Protection, Access to Finance, Financial Inclusion and Clean Notes and Mobile Money Demo, respectively, urged partcipants to avail themselves of the indigenous technology designed by CBN to solve their everyday financial needs.
According to Mu’azu, the innovative technology was not only licenced by the apex bank, “it is safe, convenient and an instant pay all day.”