SERVICOM tasks MDAs on team building for service delivery (4)

The National Coordinator/CEO SERVICOM Presidency, Mrs. Nnenna Akajemeli, has called for more team building and synergy in the workplace in order to attend service excellence in MDAs.

This call was made when the national coordinator attended this year’s Customer Service Week celebration of the Federal Ministry Labour and Employment.

A press statement issued by the Public Awareness Manager Presidency, Henrietta Okokon, quoted the national coordinator as commending the labour ministry for taking bold steps in celebrating this year’s Customer Service Week with the theme: ‘TEAM SERVICE’, stating:  “We have to add value to our stakeholders by recognizing both external and internal customers who have dedicated themselves to hard work and service excellence in the work place.”

Customer service, she said, is the sum total of what an organisation does to meet customers’ expectations and produce customer satisfaction.

She disclosed that part of the objectives of customer service celebration is to encourage team work, boost morale, reward hard work and staff connectedness with customers, and raise awareness of the value of customer service.

She further said that, with this celebration, there was the need keep up with the culture of encouraging service excellence, as a significant step to quality service delivery initiatives of the Federal Ministry of Labour.

“In team service everyone is clear about the team’s goal, their individual roles, as well as others roles across interdependent functions, she added. This means that you have to keep contributing your quota from whatever position you occupy because collaboration is the essence of teamwork,” she said.

In his welcome address the Permanent Secretary Federal Ministry of Labour and Employment, Odusanya Adebayo Adedeji, represented by Mr. Chris Amadi of the Department of Policy Analysis Research and Statistics, said this year’s customer service week was a significant milestone of the ministry as they acknowledged their importance through reward systems of frontline staff who have worked assiduously in their various service windows.

“As a ministry” he said, “we are a sensitive and responsible government institution, obliged to examine what the real issues are when rendering services and should be ready to proffer and resolve emerging issues as they present themselves.

 “It is imperative to constantly strive to satisfy a customer and meet up with their expectations by building team spirit, because you can’t do it alone.”

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