The acting permanent secretary, Ministry of Police Affairs, Mr. Yusuf Abubakar Argungu, has encouraged all the staff to go the extra mile in meeting customer needs and expectations in line with the government’s efforts to provide improved services to Nigerians.
Argungun, stated this during the Year 2024 Servicom Customer Service Week in Abuja and pointed out that there is need to foster synergy, collaboration and collective efforts within the government to enhance service delivery, adding that the stakeholders seek improvement in the standard of living in agreement with the Renewed Hope Agenda of the present administration.
He said: “The significance of the Annual Customer Service Week is recognised globally to highlight the pivotal role of customer interests in service provision. It is so important to appreciate stakeholders, partners, service providers, and clients for their loyalty and commitment to the service”.
The acting permanent secretary reiterated that Customer Service Week celebration calls for attention to the importance of celebrating frontline staff to boost their morale, adding that it is time to honour and appreciate the people behind the scenes, who ensured that customers have the best possible experience.
He commended the efforts of the National Coordinator/CEO of SERVICOM and the Department of Reform Coordination & Service Improvement of the ministry for reinforcing the importance of efficient service delivery to Nigerians.
In his welcome address, the Director Reform Coordination and Service Improvement Department, Dr. Fabian E. Ogbu, said the celebration is a critical step for reflection and the need to sustain citizen-focused service delivery in line with the best practices.
