The NNPC Retail Limited, has said that it does not coerce customers to purchase lubricants or engine oil or other products as a precursor to buying petrol.
According to a statement signed by Chief Corporate Communications Officer NNPC Ltd. Olufemi O. Soneye, the NNPC Retail insisted that the allegation is entirely false and does not represent the Company’s Customer Service Charter.
“The attention of NNPC Retail Limited has been drawn to a recent video clip making rounds on social media (X to be precise) concerning a fuel pump attendant in one of NNPC filling stations.
“In the said video, customers were coerced to purchase lubricants or engine oil as a prerequisite for purchasing or dispensing Premium Motor Spirit (PMS), also known as petrol. Still in the video, the attendant alleged that this was a directive from NNPC Retail Management,” the statement read.
Speaking further on the incident, Managing Director of NNPC Retail Ltd, Mr. Huub Stokman said: “We are dedicated to providing clear, transparent and quality service to all our customers, guaranteeing that their needs are met without any recourse to unnecessary and unscrupulous conditionalities.”
The company advised the public to disregard the information in its entirety and report any such occurrences to the appropriate authority.
In the meantime, NNPC Retail Limited has launched an investigation into the unfortunate incident and assures that appropriate disciplinary action will be taken against any of its staff found wanting in that regard.
