The Nigeria Civil Aviation Authority (NCAA) has deployed the use of Blockchain technology to address challenges associated with flight delays, cancellations and passenger comfort in order to ensure travellers enjoy seamless, secure and hassle free travels.
The authority listed advantages of the technology for the industry to include its multi-layered problem-solving capabilities alongside its decentralized, immutable, and transparent record-keeping system with the potential to revolutionise the industry.
Spokesman of NCAA and Director of Public Affairs and Consumer Protection Mr. Michael Achimugu explained that from the seamless passenger identity management to real-time luggage tracking, the Blockchain portal offers the NCAA a wealth of solutions to minimise delays, enhance security, and streamline traditionally error-prone processes.
Speaking at a sensitisation workshop in Lagos, he said the agency decided to embrace the digital tool to transform air travel in ways that promise enhanced efficiency, transparency, and convenience.
According to Achimugu, the Minister’s focus on addressing flight disruptions and high airfares reflects his dedication to finding long-term solutions to issues that have historically strained relations between airlines and consumers.
“First, he identified the challenges and began to seek long-term fixes. He has been vocal about ensuring refunds, rebates, and world-class customer service,” Mr Achimugu emphasised.
Under the leadership of Acting Director-General, Capt. Chris Najomo, the NCAA has already implemented a range of “quick-fix” solutions to support the minister’s road.
