The Nigeria Civil Aviation Authority (NCAA) has assured the protection of Air travelers’ rights as critcal stakeholders following the grounding of Arik Air aircraft over legal issues.
The Director, Consumer Protection and Public Affairs of NCAA, Michael Achimugu, in a press release said the authority is also aware of the attendant impact on its flights and intending passengers.
He said, “while the NCAA monitors the situation and engages Arik Air on its plans for affected passengers, our Consumer Protection Officers are available at the terminals to monitor passenger handling and to offer information.”
He urged Air travelers to also walk into the NCAA Consumer Protection offices, identify and speak with officers for assistance or send email to cpd@ncaa.gov.ng.
“NCAA empathises with all affected passengers and wishes to assure of the protection of their rights as critical stakeholders,” he said.