Minister hails NSITF staff at SERVICOM week

Minister of labour and Employment, Simon Lalong, has charged the staff of the Nigeria Social Insurance Trust Fund (NSITF) to continue to put in their best to actualize the Employee Compensation Scheme.

The minister, who made the remark while flagging off this year’s Customer Service Week at the Fund’s Headquarters in Abuja, assured the management and staff of the support and cooperation of the ministry towards ensuring that the Renewed Hope Agenda of the President and his vision for Nigerian workers is actualized in the agency. 

He exhorted them to work hard and shun all distractions that pull the organization down. 

In a statement signed by Nwachukwu Godson, the General Manager, Corporate Affairs of the fund, the minister further urged the agency to exploit the opportunity offered by the Customer Service Week to review its services to the Nigerian workers with a view to serving them better. 

He additionally assured that under him, the agency would be “unbundled” for efficiency and make its operations fair to all staff members.  

He promised that no staff will be witch hunted in the exercise.  

Later, while leading the NSITF focal officers on a roadshow to mark the event, the Executive Director, Administration of the Fund, Prof. Gabriel Okenwa thanked the minister for being responsive to the needs of the staff and added  it was the first time in the history of the agency that its supervising  minister would flag off its Customer Service Week. 

He assured the Lalong that the Fund had already keyed into the Renewed Hope Agenda of the federal government, ranging from transparency, efficient deployment of resources to streamlining the operations of the Fund in line with global best practices.

“Our new mantra is that this fund, “the NSITF Can.” If there are missteps in the past, present management and staff are already forging ahead, ever determined to ensure that we deliver fully on our onerous obligation to the world of work,” the minister said. . 

Also in her remarks, the Deputy General Manager and Head of the Fund’s SERVICOM Department, Gertrude Biosah said the annual event is an opportunity to recognize and appreciate dedicated frontline representatives and foster a sense of teamwork amongst our Staff.

“Customer Service Week is an internationally recognized celebration that emphasizes the importance of exceptional customer service.

“By participating in this event, we can enhance productivity, build resilience, and boost employee morale,” the statement further said.