The Tertiary Education Trust Fund (TETFund) has charged the 226 public tertiary institutions that are statutory beneficiaries of its interventions in the country to inculcate efficient service delivery to ensure that they compete with the best across the globe.
The Fund warned that its capacity to achieve results in accordance with its mandate was being threatened by beneficiary institutions that render dysfunctional services.
Executive Secretary of TETFund, Professor Suleiman Elias Bogoro, stated this in Abuja Monday at a workshop organised by the Fund for Dodal Officers and Directors of Quality Assurance of the 226 beneficiary institutions with the theme: “Building skills for effective service delivery.”
Bogoro noted that the workshop being the first of its kind was organised to draw synergy between the agency and its beneficiary institutions.
“We want to achieve result as TETFund in line with our mandate; however, this could be jeopardised if there are dysfunctional services in our beneficiary institutions.
“The hallmark of the Fund is built on the bedrock of effectiveness and efficiency. This is because of the anticipated impact we seek to achieve in all our beneficiary institutions,” he said.
Director, Office of the Executive Secretary, TETFund, Arc. Uchendu Wogu, who represented the TETFund boss, said the theme of the workshop was crafted on the premise of building skills for effective skills in the benefiting institutions.
He further said the training would equip participants with skill-oriented ideas in the face of global competitiveness, adding that major objectives of building skills for effective service delivery would be extensively delivered by experienced resource persons.
Areas of interest in the training he said, include, “Quality assurance methods and enforcement in infrastructure and content abased interventions in the beneficiary institutions,” as well as “strategic planning, corporate objectives and call analysis; effective communication and efficient service delivery in the era of ICT,” among others.
Speaking on the expected outcome of the workshop, National Coordinator SERICOM, Nnena Akajemeli, expressed the hope that the training would enhance better management of processes and systems, and would be monitored also to measure compliance.
Akajemeli said when processes and systems were monitored; satisfaction and quality service delivery would be assured.
She added that quality and honest feedbacks were expected from the beneficiary institutions after the training; as well as better engagement between the institutions and the service providers in TETFund.