The Managing Director of the Federal Airports Authority of Nigeria (FAAN), Mr. Saleh Dunoma, has inaugurated a committee to review the Authority’s SERVICOM integrated charter.
Speaking in Lagos at the launch, Dunoma said the initiative was in line with the determination of the minister of aviation, Mr. Osita Chidoka to improve upon service delivery through the recently launched Aviation Commits Initiative aimed at repackaging, rebranding and redirecting the aviation industry in Nigeria toward enhanced service delivery and customer satisfaction.
The managing director who was represented at the event by the director of maintenance and engineering, Mr. Femi Ogunode stressed the minister’s consistency in promoting customer service in the aviation sector.
He pointed out that the Chidoka, in his bid to ensure quality service delivery had launched the Aviation Portal Service and Aviation Helpline, a single platform where passengers could access real time information about airline operations and services at the Nigerian airports.
Dunoma explained that the review of the FAAN SERVICOM Charter “is intended to display the promises upon which customers can expect quality service delivery; demand their rights to good service; have recourse when service delivery fails and actively be involved in the service delivery programme.”
In her remarks, SERVICM general manager and head of the committee, Mrs. Ebele Okoye, said the task of the committee “is to provide the frame work of service delivery for customers, their rights and obligations” and urged the members to be committed.