EEDC implores customers to embrace convenient payment channels




The Enugu Distribution PLC (EEDC) has introduced more payment channels for ease of payment by its customers, in addition to existing cash offices within the service centres and district offices.

In a statement made available to Blueprint in Abuja Sunday, Head of Communications, EEDC, Mr. Emeka Ezeh, said the idea is to ensure that customers pay bills with ease and convenience, “thereby avoiding situations where they have to travel long distance to make payment”.

He advised that customers must ensure they collect and crosscheck their receipts after payment to forestall any mistake, even as he advised customers against making payment to EEDC field officers, insisting that all payments must be made through approved channels and receipts obtained.

The statement reads in part: “These alternative payment channels include: direct transfer into EEDC bank account (mainly for Maximum Demand customers); Interswitch: pay direct via QuickTeller; E-Transact channels (which allow customers pay their bills via bank apps); Energy Pay, which is on EEDC website (www.enugudisco.com); collection agents: made up of Paga, Capricorn Digital, Fetswallet, Fidelity Bank, G-Pay, Vatebra and Fucil Datatech.

“These collection agents have presence in rural communities, with over one thousand locations across EEDC network. With these alternative payment platforms in place, customers can easily access and make payments with their postpaid bills or buy more units of energy for their prepaid meters. Receipts should be obtained for all payments, either physical or electronic receipts, which is usually confirmed via text messages or electronic mail.

“Non payment of bills is one out of the challenges faced by EEDC in carrying out its operations. The business cannot do much if customers do not support it by paying their bills as and when due. Customers are advised to avoid meter bypass and energy theft of all sorts, vandalism of power installations, as these acts impact on the quality of service to customers.”

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