The Enugu Electricity Distribution Company (EEDC) has assured that it will not subject customers to estimated billing because of the problem associated with
standalone pre-paid meters in the South-east.
Head, communication of EEDC, Mr Emeka Ezeh, gave the assurance in a statement made available to newsmen in Enugu, Sunday.
Ezeh noted that the exercise to replace the obsolete standalone pre-paid meters in the South-east states of Enugu, Anambra and Imo states was principally for efficiency and better customer experience.
He said it was necessitated by the recent upgrade of EEDC’s billing system which has made it increasingly difficult to provide technical support for the few customers using the obsolete standalone pre-paid meters.
“EEDC is denying purported allegation that its discontinuation of the use of obsolete standalone pre-paid meters in its network and swapping it with the new smart pre-paid meters is a ploy to take the affected customers back to estimated billing.
“EEDC maintains that the migration exercise, which is principally for
efficiency and better customer experience, was necessitated by recent upgrade of its billing system which has made it increasingly difficult to provide technical support for the few customers using these meters.
“The management of EEDC, however, reassures customers affected by the exercise that the company has no such intention of taking them back to estimated billing, rather, that the move is geared towards enhancing
its service delivery and making customer experience even better,” he said.