Again, Humanitarian Affairs ministry trains officials on effective service delivery 

The Federal Ministry of Humanitarian Affairs and Poverty Alleviation has revealed its resolve to address challenges facing Nigerians, including vulnerable groups across the country, through implementation of people oriented policies and programmes.

Speaking Thursday in Mararaba, Nasarawa state, during the capacity building workshop organised for Case Management Officers in the Ministry, the Permanent Secretary, Mr. Abel Olumuyiwa Enitan, who was represented by the Deputy Director overseeing office of the Director, Social Development Department, Mr. Peter Audu, said the workshop was aimed at increasing the knowledge, skills, proficiency and competence of participants in the various services rendered to your clients and humanity.

He said: “It is fundamental to note that, Professional Social Case Management Officers are expected to meet the needs of people in serious difficulties and social problems. 

“These social problems may include family instability, financial distress, drug addiction, and other inevitable events, such as: migration, economic dependency, unemployment, illness and social disorganization which are all among the major social factors that impinge upon individuals. 

“However, people have to seek help in overcoming the effects of these upon their personal lives in order to find practical solutions. 

“As you may be aware, modern social work practice has become increasingly complex in dealing with emerging social challenges in the country. Social work being a dynamic profession requires constant professional training that will enable practitioners to meet up with emerging International best practices. 

“Consequently, the essence of regular professional training and retraining of professional Case Management Officers cannot be over emphasized given the fact that they deal with the sociely’s most vulnerable group, which constitute a sizeable percentage of the populace and by implication have multiplicity of needs.

“A lot of personnel who find themselves rendering social work services are from different backgrounds and disciplines such as Humanities and the Social Sciences etc.

“Therefore, there is no doubt that it is through on-the-job experiences and various training and retraining programmes such as this, that the officers will be enabled to tender effective services and also imbibe the principles of the social work profession.

“You will all agree with me that, building capacity of officers will greatly enhance their performance in service delivery as the skills and knowledge gained would not only help to build on their professional development, but also allow them to have a healthy sense of self-worth and greater drive towards achieving their professional goals.”

Also speaking, the Deputy Director overseeing the office of Director, Social Development Department, Mr. Peter Audu, who was represented by Assistant Director, Family and Case Work, Mrs. Ibrahim Misheli, said the capacity building workshop for Case Management officers in the Ministry is with a view to equip the participants with the necessary knowledge and information that will assist their daily practice. 

He said: “As a result of this, professional staff who handle cases confronting the vulnerable groups that requires specialized skills and knowledge to better understand the need of their clients and techniques of case work intervention. Importantly, case management is an approach to secure delivery that attempts to ensure that clients with complex, multiple problems receive the services they need in a timely and appropriate fashion. 

“It is very pertinent to note that capacity building of social workers in the area of case management cannot be understated. This capacity building intends to expose case management officers to the best practices in the area of case management as it is obtained in advance country.

“It will enable officers handling case work to be the best in their chosen profession. It will equally give them the needed skills and training tools to carry out their duties as at when due. However, emphasis should not be placed only on procurement of empowerment tools for families in distress at the detriment of officers handling the case work management, who will in turn be better equipped to attend to cases of families in distress. 

“Over the years, the capacity training of professional staff in the Ministry was only based on management and general duties functions, there had been no specialized capacity development of professional officers, therefore, the above workshop is being proposed to enhance better capability in their job.

“I implore all of us to take advantage of this ample opportunity that comes our way and make judicious use of it in order to gain the knowledge that will propel us to achieve career growth and professionalism, which at the same time will enable us to remain relevant in our different work schedules and practice.”